Terms and Conditions  

Overview

These Terms and Conditions (“Terms”) apply to all clients who use our Flight Booking and Visa Assistance services. By engaging with our services or making any payment, you confirm that you have read, understood, and agreed to be bound by these Terms. Please read carefully to understand your rights and obligations as well as ours.

1. Service Engagement

• Agreement Confirmation: When you make a payment to us, it acts as your full acceptance of these Terms and your authorization for us to begin providing the services you requested. This means you agree to abide by all stated policies, procedures, and conditions laid out in this document. No services will start without full payment unless we explicitly agree otherwise in writing.

• Scope of Services: We offer professional assistance in booking flights and providing visa application support, including consultation, document preparation, application submission guidance, and liaising with relevant authorities or service providers. While we aim to facilitate a smooth and successful process, we do not guarantee the issuance of visas or the availability of flights. These decisions are beyond our control.

• Changes to Terms: We reserve the right to update or modify these Terms to reflect new laws, industry standards, or changes in our operations. We will notify clients of significant changes, and your continued use of our services following such notifications will constitute acceptance of the updated Terms.

2. Payments and Fees

• Full Payment Requirement: To ensure the timely allocation of resources and commencement of services, we require full payment upfront before we begin work on your behalf. Partial payments, deposits, or installments will only be accepted if explicitly agreed upon in advance in writing.

• Accepted Payment Methods: Payments can be made through approved channels such as bank transfers, debit/credit cards, or other specified methods. You are responsible for any additional bank fees, currency conversion fees, or other transaction charges imposed by your financial institution.

• Non-Refundable Fees: Certain fees such as consultation charges, document processing fees, appointment scheduling fees, and payments made to third parties (like embassies or airlines) are non-refundable once paid, even if services are canceled later. This is because these fees cover work already performed or payments already made to external parties. Please refer to our Refund Policy for detailed explanations.

• Verification of Payment: Services will commence only after we have confirmed full receipt and clearance of your payment, which can sometimes take a few business days depending on the payment method.

3. Visa Assistance Disclaimer

• Authority: All decisions regarding visa issuance are made exclusively by the embassies, consulates, or governmental authorities. We serve only as facilitators and advisors and have no power to influence visa outcomes.

• Client Accuracy and Honesty: You are responsible for providing honest, complete, and accurate information and documentation for your visa application. Providing false, incomplete, or misleading information may lead to refusal of your visa application or legal consequences, and we will not be held liable for any such outcomes.

• Documentation Responsibility: It is your duty to submit all required supporting documents promptly and in the requested format. Failure to do so may delay your application or cause it to be rejected.

• No Liability for Outcomes: We disclaim any responsibility for delays, refusals, or rejections of visa applications, as these decisions rest solely with the official authorities and are based on many factors beyond our control.

4. Flight Booking Terms

• Role as Agent: Our flight booking service operates as an agent or intermediary between you and airlines or travel agencies. We do not own, operate, or control any airline or travel service provider.

• Booking Confirmation: Flight availability and pricing are subject to change until a booking is confirmed and fully paid. We advise clients to act promptly to secure their desired flights, as prices and availability fluctuate regularly.

• Changes and Cancellations: All changes, cancellations, refunds, or rebooking requests for flights are governed by the airline or travel provider’s policies. These policies vary widely, and it is your responsibility to review and understand them before confirming bookings.

• No Liability for Third-Party Actions: We are not responsible for any losses, inconveniences, or damages resulting from flight delays, cancellations, overbookings, or any other issues caused by airlines or third-party providers.

• Additional Costs: Any fees related to baggage, seat selection, in-flight services, or other ancillary costs charged by airlines are your responsibility.

5. Client Responsibilities

• Providing Accurate Information: You must provide complete, truthful, and timely information and documentation needed for visa and flight services. Inaccurate or delayed information can lead to delays, additional costs, or denied applications, for which we are not responsible.

• Compliance with Laws: You agree to comply with all applicable laws, regulations, and requirements related to your travel, visa application, and any other services. You are responsible for ensuring you meet all eligibility criteria and legal obligations.

• Timely Communication: Promptly respond to all requests for information, documents, or approvals to avoid service delays. Failure to communicate in a timely manner may result in missed deadlines or unsuccessful applications.

6. Confidentiality and Data Security

• Data Privacy Commitment: We take your privacy seriously and handle all personal and sensitive information in strict confidence, complying with relevant data protection laws.

• Use of Your Data: Your data will only be used to provide the services you have requested and will be shared with third parties such as embassies, airlines, or travel service providers strictly as necessary and with your consent.

• Data Protection Measures: We maintain industry-standard security measures including encryption, access controls, and secure storage to protect your data from unauthorized access, loss, or theft.

• Data Retention: We retain your data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, your information will be securely deleted or anonymized.

7. Refunds and Cancellations

• Visa Services Refunds: Once a visa application has been submitted to the relevant authorities, fees related to processing, submission, and consultation become non-refundable due to the work involved and payments made to third parties. Partial refunds may be considered only if cancellation occurs before submission, subject to deduction of third-party fees.

• Flight Booking Refunds: Refunds for flight bookings depend entirely on airline or travel provider policies. Many tickets are non-refundable or incur penalties for cancellations or changes. We will assist in processing refunds but cannot guarantee amounts or timelines.

• Cancellation Requests: All cancellations must be made in writing and communicated promptly to improve chances of refund eligibility where applicable.

• Non-Refundable Fees: Fees for consultations, processing, and appointment bookings are generally non-refundable once paid.

8. Liability and Indemnity

• Limited Liability: Our liability for any claim, loss, or damage arising from the services provided is limited strictly to the fees you have paid for those specific services. We are not liable for indirect, incidental, or consequential damages such as loss of income, emotional distress, or travel disruptions.

• Force Majeure: We shall not be liable for any failure or delay in service performance resulting from events beyond our reasonable control, including natural disasters, acts of government, strikes, pandemics, or technical failures.

• Indemnification: You agree to indemnify, defend, and hold harmless our company, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms, misuse of our services, or violation of any laws or regulations.

9. Dispute Resolution

• Notification Period: Any complaints or disputes must be reported in writing within 7 calendar days from the date the issue arose. Complaints received after this period may not be addressed.

• Resolution Process: Upon receiving a dispute, we will investigate thoroughly and communicate with you to find an amicable solution in good faith.

• Governing Law and Jurisdiction: These Terms are governed by the laws of [Your Jurisdiction]. Any disputes that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts located within that jurisdiction.

10. Communication

• Official Correspondence: All official communication will be conducted via the contact details you provide, typically through email or phone. It is your responsibility to keep these details current and monitor communications.

• Electronic Records: You consent to receiving communications electronically, and these will be considered legally binding as if in written paper form.

• Response Times: We strive to respond promptly but normal business hours, weekends, and holidays may affect response times.

11. Intellectual Property

• Ownership: All content, materials, and intellectual property (including logos, documents, and software) provided by us remain our exclusive property and may not be copied, distributed, or used without explicit permission.

• Personal Use: Materials, advice, or templates provided as part of our services are for your personal use only and may not be shared, published, or commercialized.

12. Miscellaneous

• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to be effective and enforceable.

• Entire Agreement: These Terms, together with any service agreements, refund policies, and privacy policies, represent the entire agreement between you and us regarding the services provided.

• No Waiver: Failure to enforce any provision of these Terms does not waive our right to enforce it later.

Thank you for choosing our Flight Booking and Visa Assistance services. These Terms and Conditions are designed to ensure a transparent, fair, and smooth experience for all our clients. We encourage you to read them carefully and keep a copy for your records.

If you have any questions or need further clarification about any aspect of these Terms or our services, please do not hesitate to contact our customer support team. We are here to assist you every step of the way and ensure your journey is as seamless and successful as possible.

Your trust is important to us, and we are committed to providing you with the highest standard of service and professionalism.