Refund and Return Policy — General Rule Explained

OVERVIEW

Once we begin providing any of our services—whether that’s an initial consultation, preparing your documents, submitting your application, or handling other tasks related to your visa or travel process—it means that we have already invested time, effort, and resources specifically for your case. Because of this commitment, we are generally unable to offer full refunds after services have started.

Here’s why:

• Work Commencement: From the moment we start working on your application, our experts dedicate their time and skills to ensure everything is accurate and meets the necessary standards.

• Non-Recoverable Costs: Certain expenses, such as government or embassy fees, courier charges, or third-party processing costs, are often paid upfront and cannot be refunded to us, so we cannot pass those refunds to you.

• Resource Allocation: Our staff and systems are allocated based on confirmed clients, meaning canceling after work begins impacts our ability to serve others effectively.

However, we understand that unforeseen circumstances can arise. Therefore:

• Partial Refunds or Cancellations: In some cases, if the service has just started or if there are exceptional reasons, partial refunds may be considered. This depends on how much work has been completed and any costs already incurred on your behalf.

• Refund Requests: To request a cancellation or refund, you should contact us promptly with your reasons in writing. We will review each request carefully and communicate transparently about what refund amount (if any) you may be eligible for.

Our goal is always to be fair and clear with our clients. We encourage you to read our full Refund Policy and reach out to our support team if you have any questions or concerns before or during your service process. This way, you can make informed decisions with confidence.

Refund Eligibility

Refunds are considered on a case-by-case basis and depend on several factors related to the stage of service delivery and the specific service purchased. The following points outline our general criteria for refund eligibility:

• No Refunds After Significant Work Has Begun: Once substantial work has been completed—such as submission of your application to the relevant authority or detailed document preparation—refunds will typically not be granted.

• Partial Refunds May Be Available: If you request cancellation early in the process, before any major milestones (like official submission or payment of third-party fees), a partial refund may be issued after deducting any non-refundable costs already incurred on your behalf.

• Non-Refundable Fees: Certain costs, such as government fees, visa processing fees, courier charges, or other third-party payments, are non-refundable and will be deducted from any refund amount.

• Refund Requests Must Be Submitted in Writing: To be eligible, refund or cancellation requests must be submitted in writing (via email or contact form) as soon as possible, clearly stating the reason for the cancellation.

• Exceptional Circumstances: We may consider refunds in cases of exceptional circumstances (e.g., changes in visa policies, force majeure) on a discretionary basis.

All refund requests will be reviewed thoroughly, and you will be notified of the outcome promptly. Our goal is to handle all cases fairly and transparently.

-Visa Application Refund Policy

• No Refund After Submission: Once your visa application has been officially submitted to the embassy, consulate, or any relevant government authority, refunds are not available. This is because visa processing fees, embassy charges, and related government costs are non-refundable and beyond our control.

• Work Completed: By the time of submission, our team has completed significant work, including document preparation, application review, and guidance tailored to your case. This effort is non-recoverable once the process moves forward.

• Pre-Submission Cancellations: If you decide to cancel your visa application before submission, you may be eligible for a partial refund, subject to deduction of any third-party fees already paid on your behalf.

• Third-Party Fees: Any payments made directly to embassies, government agencies, or other third parties will not be refunded, regardless of the cancellation timing.

• Requesting a Refund: To request a refund or cancellation prior to submission, please contact us in writing with your reasons. We will review your request and inform you of the eligible refund amount, if any.

We recommend confirming all your documents and application details carefully before submission to avoid the need for cancellation. Our team is here to assist you through every step to minimize any issues

-School/University Application Refund Policy

• Partial Refunds Before Work Begins: If you cancel your school or university application process before we begin any work—such as reviewing documents, drafting application materials, or submitting your application—you may be eligible for a partial refund after deducting any non-refundable fees or expenses already incurred.

• No Refund After Work Has Started: Once we start preparing your application, communicating with institutions, or submitting materials on your behalf, refunds will not be available, as significant effort and resources have already been invested.

• Non-Refundable Costs: Any fees paid directly to educational institutions, testing agencies, or other third parties are generally non-refundable and will be deducted from any refund amount.

• Refund Requests: All refund or cancellation requests must be submitted in writing. We will review each request carefully and notify you of the refund eligibility and amount, if applicable.

• Encouragement to Confirm Details: To avoid cancellation, we encourage you to confirm all application requirements and timelines with our team before we begin work on your application.

-Flight Booking Refund Policy

• Refunds Subject to Airline Policies: Flight ticket refunds are entirely dependent on the airline’s rules and regulations. We act as your booking agent and do not control the airline’s refund or cancellation policies.

• Non-Refundable Tickets: Many discounted or promotional tickets may be non-refundable, so please review the fare conditions carefully before booking.

• Refund Process: If your ticket is refundable per the airline’s policy, we will assist you with the refund process. However, processing times and refund amounts are governed by the airline and may vary.

• Cancellation Fees: Airlines may charge cancellation or service fees that will be deducted from any refund. These fees are outside our control.

• Ticket Changes: For ticket changes or rescheduling, please consult with us early to understand applicable fees and deadlines.

We recommend reviewing airline terms before booking and contacting our team if you have questions about flight options and refundability.

-Tours and Car Rental Refund Policy

• Cancellation 7 or More Days Before: If you cancel your tour or car rental reservation at least 7 days before the scheduled date, you are eligible for a 75% refund of the total booking amount. This allows us to manage logistics and resell services as needed.

• Cancellation Less Than 7 Days Before: Cancellations made within 7 days of the scheduled date are generally non-refundable, as arrangements and bookings with third-party providers are typically non-reversible.

• Non-Refundable Fees: Certain costs such as booking fees, deposits, or payments to third-party suppliers may be non-refundable and will be deducted from any refund amount.

• How to Cancel: To request a cancellation and refund, please contact us in writing as early as possible. We will process your refund according to the eligibility criteria and timeline outlined here.

• Exceptions: In exceptional circumstances (e.g., force majeure, travel restrictions), refunds may be considered on a case-by-case basis.

We recommend planning and notifying us of cancellations early to maximize your refund eligibility and avoid unnecessary charges.

Requesting Refunds

If you wish to request a refund, please follow these steps to ensure a smooth and timely process:

1. Contact Us by Email: Send your refund request to our dedicated support email at [your support email address]. Using email helps us keep a clear record and respond efficiently.

2. Include Essential Information: To help us locate your payment and service details quickly, please include the following information in your email:

   • Your full name as used during the transaction

   • The date and method of payment (e.g., credit card, bank transfer)

   • A clear description of the service(s) you are requesting a refund for

   • Your contact details (phone number and/or alternate email) for any follow-up questions

   • Optionally, a brief reason for the refund request to assist us in understanding your situation

3. Submission Timing: Please submit your refund request as soon as possible after deciding to cancel or discontinue the service. Early requests allow for better chances of eligibility and faster processing.

4. Review and Response: Upon receiving your email, our team will:

   • Verify your payment and service details

   • Assess refund eligibility based on our policies

   • Respond within 5–7 business days with an update or decision

5. Refund Processing: If approved, refunds will be processed via the original payment method or an alternative agreed upon with you. Processing times may vary depending on your bank or payment provider.

If you have any questions during this process, please don’t hesitate to contact our customer support team for assistance.

Non-Refundable Services

Certain fees and services are classified as non-refundable due to the nature of the work performed and the involvement of third-party charges. These fees cover costs that are incurred immediately upon engagement and cannot be recovered once paid. The main non-refundable fees include, but are not limited to:

• Consultation Fees:
  Fees for professional advice, initial assessments, strategic planning, and ongoing consultations. These sessions involve dedicated time and expertise from our specialists, regardless of whether you proceed with further services.

• Processing Fees:
  Charges associated with administrative tasks such as document review, preparation of application materials, eligibility verification, and communication with relevant authorities. Once this work starts, it consumes resources and labor that cannot be undone.

• Appointment Fees:
  Payments made to secure appointments with embassies, consulates, or other official institutions. These fees often include third-party or government charges and are typically non-refundable, even if you decide to cancel or reschedule.

• Third-Party Fees:
  Any payments we make on your behalf to government agencies, embassies, courier services, or other external providers are non-refundable as these entities do not offer refunds themselves.

• Non-Utilized Service Fees:
  If you decide to discontinue or cancel the service after work has begun but before completion, fees for work already completed remain non-refundable.

• Administrative Fees:
  Costs related to processing payments, record keeping, and general administration which are part of the service delivery infrastructure.

Additional Notes:

• Transparency: We always provide a detailed fee breakdown before commencing any service, so you clearly understand which fees are refundable and which are not.

• Clarification: If you’re uncertain about any fee or policy, please ask before making payment. Our team is happy to explain all charges and terms.

• Service Commitment: Engaging our services means agreeing to these terms regarding non-refundable fees, as outlined in our official Refund Policy.

  To ensure transparency and fairness, we outline the following additional considerations that may affect refund eligibility and service delivery:

  • Changes in Visa or Travel Regulations:
    Visa policies and travel regulations can change suddenly due to government decisions, health crises (such as pandemics), or international events. In such cases, cancellations or refund requests will be reviewed on an individual basis. While we strive to provide alternatives or reschedule services where possible, full refunds cannot be guaranteed because non-refundable fees and work performed may already be involved. We commit to keeping you informed promptly of any such changes and assisting you in navigating new requirements.

  • Force Majeure Events:
    Circumstances beyond our control—such as natural disasters, political instability, civil unrest, extreme weather, or other emergencies—may disrupt service timelines or travel plans. Under these “force majeure” conditions, refund requests will be evaluated carefully, with an emphasis on clear communication and support for affected clients. While partial or full refunds may be granted in some cases, each situation will be handled individually based on its merits and any contractual obligations.

  • Delay or Denial of Visa Applications:
    If a visa application is delayed, rejected, or denied by the relevant authorities, please note that service fees are generally non-refundable. Our work is performed in good faith, following your instructions and the official application processes. However, we remain committed to assisting you with reapplications, appeals, or exploring alternative visa options, ensuring you have ongoing support throughout your journey.

  • Client Responsibility and Accuracy of Information:
    Clients are responsible for providing accurate, complete, and truthful information at all stages of the application process. Refunds will not be issued if an application fails or is delayed due to misinformation, omissions, or errors on the client’s part. We encourage clients to review all documents carefully and ask questions whenever uncertain to avoid complications.

  • Payment Disputes and Resolution:
    If you have concerns or disputes regarding fees, payments, or refunds, please contact our customer support team immediately. We are committed to resolving issues amicably and efficiently, and encourage open communication before involving third-party dispute mechanisms. Prompt reporting of issues helps us provide the best possible assistance.

Contact us : email- info@3interbiz  phone- +234-808 426 2411